PetMira User Service Agreement
Updated date: July 6, 2026
Effective date: July 6, 2026
Welcome to "PetMira" (hereinafter referred to as "the Application"). This Agreement is concluded between you (hereinafter referred to as "User" or "you") and the PetMira operator (hereinafter referred to as "we"). To ensure your normal use of various services of the Application, please read this User Service Agreement carefully before downloading, installing and using all functions of the Application. Your downloading, installing, launching and using the Application means that you have fully known, understood and voluntarily agreed to all terms and conditions of this Agreement and are legally bound by this Agreement.
1.The core services provided by the Application include: AI recognition and translation of cat and dog vocalizations, intelligent analysis of pet emotions and vocalization types; supporting users to create, edit, view and switch profile information of multiple pets; providing online consultation and Q&A services of AI pet experts; supporting calling the device camera to take or select pet photos from the mobile phone album, conducting AI health analysis on images of pet feces, vomit, teeth, ears, eyes and other parts, and continuing to consult AI on relevant issues based on the analysis results.
2.All usage data such as translation records, AI dialogue content, shooting content and health analysis content of the Application are only stored in the local storage space of the user's personal device, and will not be actively uploaded or synchronized to any cloud server.
II. Service Content and Use Restrictions
1.All functions of the Application such as AI translation, emotion analysis, health detection and expert Q&A are personal daily pet care auxiliary tools, which only provide intelligent reference content and shall not be used as any professional opinions.
2.Users may only use the services of the Application for non-commercial and non-profit purposes such as daily personal pet care, fun reference and daily popular science consultation.
3.The AI technology of the Application is limited by objective conditions such as algorithm models, data samples, usage scenarios and device environments, and cannot achieve 100% accurate recognition, translation, analysis and answer. All service output contents do not have official authority, professionalism and uniqueness, and are only for users' personal reference.
III. User Code of Conduct and Prohibited Acts
1.Usage Specifications
(1) Users undertake to use the Application in a legal, compliant and bona fide manner, and abide by the laws and regulations of the People's Republic of China, App Store platform rules and all agreements of this Agreement.
(2) Users are responsible for filling in and maintaining the basic pet profile information by themselves, ensuring that the filled content is true and valid. All relevant consequences caused by false or incorrect information filling shall be borne by users themselves.
(3) When using the shooting and image selection functions, users may only take and upload image materials related to pets raised by themselves, and consciously abide by relevant laws and regulations on privacy protection.
(4) Users shall ensure the security of their mobile devices, the stability of the system and operating environment by themselves, properly keep personal devices and all application data stored locally, and bear all risks caused by device loss, damage and accidental data deletion.
2.Prohibited Acts of Users
(1) It is prohibited to use the Application to engage in illegal and irregular acts, acts endangering public security, and acts violating public order and good customs, including but not limited to spreading harmful information, carrying out illegal consultations, and using it as an illegal evidence collection tool.
(2) It is prohibited to conduct cracking, decompilation, reverse engineering, code tampering, function modification, replication, secondary packaging, distribution and dissemination and other infringing and irregular operations on the Application.
(3) It is prohibited to use the AI functions of the Application in batches to generate content, capture function data, build third-party services, and use the Application and output content for commercial profit, paid services, advertising and other commercial scenarios.
(4) It is prohibited to shoot, upload and store irregular image content unrelated to pet care, including others' portraits, privacy scenes, prohibited items and illegal pictures.
(5) It is prohibited to maliciously use the functions of the Application, including but not limited to frequently and maliciously triggering AI analysis, destroying the application operation logic, and attempting to break through the application security mechanism.
(6) It is prohibited to use the translation results, health analysis reports and AI Q&A content output by the Application to mislead others, carry out false popular science, and replace professional services.
If users commit the above prohibited acts, all legal liabilities, disputes and losses arising therefrom shall be borne by users themselves. We have the right to terminate users' access rights and remove irregular related content, and shall not bear any compensation or liability for damages.
1.During the operation of the Application, legal and compliant third-party tools, interfaces and service components (including but not limited to system adaptation services, basic operation plug-ins and compliance statistical tools) may be accessed to ensure the basic operation of the Application and optimize the user experience.
2.The service rules, privacy policies and terms of use of third-party services are formulated by third-party entities, which shall independently bear legal liabilities. The Application only provides access channels, and does not make any guarantees or commitments for the legality, accuracy, security and stability of third-party services.
3.All acts, data and disputes arising from users' use of third-party related services shall be settled by users and third parties through negotiation. We do not participate in or intervene, nor shall we bear any joint and several legal liabilities.
4.The content, data and suggestions output by third-party services do not belong to our service content of the Application. Users shall distinguish the authenticity and risks by themselves, and all losses caused by the use of third-party services shall be borne by users themselves.
5.If third-party services have failures, suspension, irregularities and other problems, resulting in the temporary unavailability of some functions of the Application, we do not need to bear any liability for breach of contract or compensation to users.
V. Data and Privacy Protection
1.All text records, images and analysis results generated by use are stored locally. We have no right to modify or delete users' local data, nor will we disclose or share locally stored content in any form.
2.Users may delete application usage records, pet profiles, images and other data in the device by themselves. The data cannot be recovered after deletion, and the relevant risks shall be borne by users themselves.
3.The official data processing location of the Application's operator is the Hong Kong Special Administrative Region of China; all data generated by users' use of the Application is stored locally on users' personal devices. We do not actively collect, upload or transfer any local data of users, and only involve necessary data processing and compliance verification matters within the scope of mandatory requirements of laws and regulations. Relevant operations will be completed in the Hong Kong Special Administrative Region of China.
If you are a user outside Chinese mainland and Hong Kong region of China, you have fully known and agreed that the Application may involve cross-border transfer of personal information. We strictly abide by relevant data protection laws and regulations of Chinese mainland, Hong Kong region of China and the regions where the Application is listed, adopt security protection measures such as encryption and anonymization, and carry out relevant data processing and transmission activities in accordance with the principle of minimum necessity.
VI. Intellectual Property Rights Agreement
1.All intellectual property rights such as interface design, program code, intelligent algorithms, text copy and function architecture in the Application are legally owned by us.
2.Users only have the right to use the Application for personal non-commercial purposes, and shall not conduct cracking, tampering, reverse engineering, replication, secondary distribution, commercial sale and other infringing acts on the Application.
3.Ownership and Use of AI-Generated Content
(1) When you use the AI functions of the Application, you need to authorize us to upload and process relevant input content (such as text instructions). This authorization is necessary for providing services. We will take strict encryption measures for your input information, which is only used for providing services. After the service is completed, relevant information will be automatically deleted in accordance with technical specifications and will not be retained;
(2) You undertake that the input content is content for which you own intellectual property rights or have obtained legal authorization (including sub-authorization) from the right holder, and there is no situation that violates laws and regulations, infringes on the legitimate rights and interests of others, or violates public order and good customs;
(3) To the extent permitted by applicable laws, the intellectual property rights and other property rights and interests of the output content generated by you using the AI functions of the Application belong to you. If the input/output content contains content for which we own intellectual property rights, such rights still belong to us and will not change due to the generation act;
(4) The content generated by using the AI functions of the Application is only for personal non-commercial sharing or public welfare use. Without our written permission, it may not be used for any commercial purposes.
4.Users may reasonably use the content generated by the Application, but may not use it for illegal purposes or misleading publicity. Any derivative data and model updates generated by model training, algorithm optimization and other activities belong to us.
1.The Application provides paid subscription value-added services. The ordering, fee payment and periodic deduction of all subscription services are completed through the official App Store in-app purchase system. After you confirm the subscription and complete the corresponding payment, the paid service rights and interests will officially take effect.
2.Information such as service period, rights and interests scope, billing standards and trial use corresponding to the subscription services shall be subject to the real-time public announcement on the in-application subscription page. You can fully check all relevant rules before completing payment.
3.We reserve the right to adjust subscription package settings and corresponding prices in combination with factors such as service upgrades and changes in operating costs, and relevant adjustments will be announced on the subscription page in advance; the actual fee you need to pay shall be subject to the amount displayed on the App Store and in-application pages at the time of your purchase.
4.You shall perform the payment obligation in accordance with the agreement of the selected subscription package. If the deduction fails or the subscription is interrupted due to non-our reasons such as abnormal payment account and insufficient balance, we have the right to suspend or terminate the provision of corresponding paid rights and interests to you.
5.For special matters such as auto-renewal rules, free trial instructions, cancellation paths and refund processing, the supporting Auto-Renewal Service Agreement of the Application shall apply.
Users clearly know and voluntarily accept all the following disclaimer contents. All losses, risks and disputes arising from the following circumstances shall be borne by users themselves, and we shall not bear any legal and compensation liabilities:
1.Cat and dog vocalization translation and pet emotion recognition are generated based on artificial intelligence algorithm operations. Affected by multiple factors such as species habits, vocalization scenarios, algorithm technical limitations and environmental interference, the translation results and emotion judgment are only for fun and entertainment reference.
2.The AI health image analysis of the Application is only a simulation evaluation by intelligent algorithms. The analysis opinions are only used as daily care reference suggestions. Users are strictly prohibited from taking relevant measures for pets solely based on the analysis results. All consequences such as delayed treatment and injury caused thereby shall be borne by users themselves.
3.The content of AI pet expert dialogue is only for reference of general popular science knowledge.
4.Objective conditions such as light, angle, clarity, shooting distance, picture occlusion and pet status of pet shooting pictures will greatly affect the accuracy of AI analysis. We do not make any commitments or guarantees for the reliability and effectiveness of the analysis results.
5.Losses caused by software and hardware problems such as device failure, system lag, application flash crash, version compatibility problems, loss and damage of local device data, abnormal system permissions and network problems shall be borne by users themselves.
6.All penalties, disputes and losses caused by users' irregular use of the Application, violation of prohibited acts in this Agreement, violation of laws and regulations and platform rules shall be borne by users themselves.
7.We shall not be liable for all losses caused by problems such as third-party service failures, content errors, service termination and security risks.
IX. Governing Law and Dispute Resolution
1.The conclusion, entry into force, performance, interpretation and dispute handling of this Agreement shall be governed by the currently effective laws of the mainland of the People's Republic of China, and the relevant laws of Hong Kong, Macao and Taiwan regions shall not apply.
2.If there is a dispute between the user and us regarding the performance of this Agreement and the use of the Application, both parties shall first settle it through friendly negotiation; if the negotiation fails to reach an agreement, either party has the right to submit the dispute to the Guangzhou Arbitration Commission for arbitration in accordance with the currently effective arbitration rules of the commission at that time.
3.The arbitration place is Guangzhou. The arbitration award is final and legally binding on both parties to the Agreement.
1.We have the right to revise this Service Agreement from time to time according to business optimization and compliance requirements. After the revision of the Agreement, it will be announced in the Application and will take effect after the announcement. Users' continued use of the Application is deemed to have accepted the revised Agreement terms by default.
2.If some terms of this Agreement are deemed invalid due to legal provisions, it will not affect the legal effect of the remaining terms of the Agreement.
3.Matters not stipulated in this Agreement shall be implemented in accordance with relevant national laws and regulations.
If you have questions about the content of this Agreement or data protection matters, or need to exercise relevant rights, please contact us through the following method, and we will reply within a reasonable period (generally no more than 15 working days):
Customer Service Email: support@petmira.ai